Full Day City Tour In Hanoi 

Tour Terms & Conditions

Making travel reservations through Asia Pacific Travel Co., Ltd. (Vietnam) is secure and guaranteed. In most cases, advance payment by credit card or bank transfer is required.

The Charge on your card will appear as Asia Pacific Travel (Vietnam)

Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you should not use this site.

1. How to make reservations with Asia Pacific Travel

The reservation should be sent by e-mail to:

Head Office in Hanoi Capital Vietnam:

Address: 87 HOANG QUOC VIET ST, CAU GIAY DIST - HANOI - VIETNAM

Tel: (+84.24) 37568868 - 37152327

Hotline: + 84.9.1 3224473

Email: [email protected]

Webiste: www.asiapacifictravel.vn

Office in Hochiminh City - Vietnam:

Add:Room 3A2, First floor, Toong Office, 126 Nguyen Thi Minh Khai Street, Distric 3, Hochiminh City.

Tel: (84.28) 3833 3388

www.youtube.com/asiapacifictravel

www.facebook.com/asiapacifictravel

http://vn.linkedin.com/in/asiapacifictravel

The reservation is valid only if you have received a confirmation of Asia Pacific Travel Co., Ltd. upon your payment of a deposit.

2. Confirmation

Asia Pacific Travel will confirm the tour booking by email or fax, stating the specifications that are to be fulfilled and the relevant requirements of the participants, and any failure in the fulfillment of the requirements. Tour participants must confirm his/her reservation on the final arrangement, which is considered a contract between two parties.

3. Cancellation and Cancellation fees

Notification of cancellation made by tour participant in writing: email or fax and must be received by Asia Pacific Travel.

FIT Cancellation:

- More than 31 days before departure: no cancellation charge

- Between 30 – 15 days before departure: 50% charge of the total tour cost.

- Between 14 days – no show on the day of departure: 100% charge of the total tour cost.

GIT Cancellation:

- More than 61 days before departure: 25% cancellation charge

- Between 61 – 31 days before departure: 50% charge of the total tour cost.

- Between 30 – 15 days before departure: 100% charge of the total tour cost.

No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

4. Deposits

A deposit of 30 % of the tour price is required when you confirm your booking.

Deposit should be made by credit card or bank transfer to the bank account of - ASIA PACIFIC TRAVEL Co ltd.

5. Payments

By bank transfers:

Beneficiary name: Asia Pacific Travel Co., ltd.
Beneficiary address: 66 Hang Than st, Ba Dinh District, Hanoi, Vietnam Beneficiary.
Account number: 0021370748008 (USD) & 0021000570236 (VND).
Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam - Thang Long Branch Bank

Address: 148 Hoang Quoc Viet st, Cau Giay Dist - Ha Noi, Vietnam
SwiftCode: BFTVVNVX049

Note: bank fees is on your side

Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

- Credit card: Visa and Mastercard [ form of authorization will send to you by request]

For payment by credit card, 3% of expenses are charged by the customer, who has to fill in the form and make a copy of his credit card, then email both documents to us.

The form and photocopy of your passport must be sent to, which are regarded as the final and legal proof of your payment for ASIA PACIFIC TRAVEL.

Since the payment has been made, ASIA PACIFIC TRAVEL will draw up a confirmation, which is considered a contract between two parties.

If you don’t want to show your credit card, we would like to provide you with an optional method of payment online by credit card with the Vietnamese - System www.onepay.vn through our secure website link.

- Money Transfer:

Payment by money transfer service of Western Union

You can choose from many of the Western Union in your country or do it online to transfer money to our company. Please follow the guide of http://www.westernunion.com

After that, please send us the bank code of this transaction by fax/ mail, then if it is approved, we will send you the confirmation. (Bank charge may apply. This, if any, will be settled by client)

6. Liability

ASIA PACIFIC TRAVEL is committed to doing its utmost to provide the services to the best of its ability and to the satisfaction of its clients. It's the understanding of the concerned parties that we act as an intermediary between the clients and airlines, hotels, transport operators, and other contractors providing the services to their clients.

ASIA PACIFIC TRAVEL will in no event be liable to the clients, by reason of breach of services or unsatisfactory services provided to the clients by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule, or other adverse events, that are beyond the control of ASIA PACIFIC TRAVEL and /or sustained by an act or default of any person or company providing the services to the clients. The clients warrant that ASIA PACIFIC TRAVEL will not be responsible and/or liable for any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes, or social unrest.

7. Claims

All disputes, claims, and litigation regarding the services will first be settled through negotiations and mutual understanding. In the event such negotiations and mutual understanding fail. The disputes, claims, and litigation will be finally settled by arbitration at the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the service.

8. Insurance

Upon request. The insurance fee is 1.5 USD per day per person, covered with accident insurance up to 10.000 USD (Ten thousand US Dollars) by the Vietnam Insurance Company “BaoViet”.